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Troubleshoot players, TVs, remote controls and audio
Top articles
Fix TV or player issues
resolve remote control issues
Solve sound or speaker problems
Reset, restart or update your device
Audio settings
Display settings
Fix TV or player issues (19)
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How do I increase memory with a micro SD card?
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Change auto-play video setting
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What to do if your Roku® streaming player is lost or stolen
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General battery handling and disposal
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Fix an HDCP error
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TV switches to a different device
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Roku TV keeps restarting
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No picture on your TV
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Fix an overheating issue
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Why does my Roku® streaming player not recognize my external USB drive?
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What safety precautions are recommended for my Roku® streaming device?
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Roku® streaming player limited warranty and End User License Agreement
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Fix a low-power issue
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Your player will not power on
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Player restarts when TV turns on
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Fix a Roku TV that will not power on
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Get manufacturer support for your Roku TV
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Change the display type
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What is the red light on my Roku® streaming player?
resolve remote control issues (7)
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Find your lost remote
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No TV control after installation
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Remote not controlling soundbar
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Roku Voice requirements
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Fix your Roku remote (simple or voice)
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How do I resolve problems with my Roku IR (infrared) remote?
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Why are remote control button presses missed by my Roku® streaming player?
Solve sound or speaker problems (9)
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How do I clean my Roku® audio device?
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No sound from your player
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Why is sound from my Roku® Streambar® out of sync with the picture?
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Solve a private listening issue
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Listen to music with the screen off
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Why is there no sound on my Roku TV Ready™ soundbar?
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Sound mode is missing
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Why do I see "Soundbar not Roku certified"?
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Fix a Bluetooth connection issue
Reset, restart or update your device (6)
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System restart your streaming device
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Factory reset your Roku TV, player, or projector
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Update the software on your streaming device
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Fix streaming device update problems
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Update your Roku TV system with USB
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Can a player power on or off?
Audio settings (7)
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Manage volume levels
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How do I connect a surround sound system to my Roku TV™?
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Use headphones with the mobile app for private listening
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How do I use a game console or Blu-ray™ player with my Roku® Streambar®?
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How do I switch audio sources on my Roku® Streambar®?
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Adjust sound settings on your Roku TV Ready soundbar
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Learn about sound modes
Display settings (1)
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Change the refresh rate
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