Where to get support for your Roku TV

You can visit support.roku.com to find valuable setup instructions and troubleshooting steps, along with an overview of Roku TV™ features and how-to tips. Additionally, you can visit the Roku blog for helpful tips as well as connect with other customers on Reddit or Roku social channels like Facebook.

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the:

If you need additional help with your Roku TV, contact the TV manufacturer (e.g. Hisense).

How can I contact the TV manufacturer of my Roku TV?


Use the support links below to find setup and troubleshooting help as well as support contact information for your Roku TV.

When contacting the TV manufacturer, you may need your TV model number. If you cannot find this information on the back panel of your Roku TV, use your Roku TV remote and go to Settings > System > About.

Last updated at 3/6/2026 11:15:29 PM


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