Factory reset your Roku TV, player, or projector

Before you factory reset

Your Roku device won’t be able to stream until you complete the Guided Setup again. Make sure you have the following on hand before you start:

• Your Roku account email and password. The device must be linked to a Roku account during Guided Setup. If your TV or player is linked to someone else's account (for example, a family member or a previous owner), you will need that person's email and password. Without them, the device cannot be activated.
• Your Wi-Fi network name and password
• Sign-in details for your streaming apps (Netflix, Disney+, Max, and any others you use). Apps will need to be reinstalled and you will need to sign in to each one.
• Your parental control PIN, if one is set on your Roku account

If you do not have this information available, wait to factory reset until you do.

If you are able to control your Roku device, you can perform a factory reset from the Settings menu. If you cannot control your device or it is completely unresponsive, you can perform a factory reset using the physical Reset button on the device.

From the Settings menu

Perform the following steps with your Roku remote or the Roku mobile app.

Using the physical button on TVs

Locate the physical Reset button on the back of your streaming player. Some Roku TV models have a physical Reset button, while others reset using the Power and Find My Remote buttons together.

• Pro Series: No reset button; hold Power + Find My Remote buttons on the side for 12 seconds.
• Plus Series: Some older models have a pinhole reset (hold 12 seconds); newer ones use Power + Find My Remote on the back (hold 12 seconds).
• Select Series (HD/4K): Early models include a reset button while older models do not. If available, hold Reset for 12 seconds. If no reset button, use Power + Find My Remote for 12 seconds.

When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices. After a successful factory reset, your Roku device will restart in the same state as a factory-new device, and will be ready for you to complete the following:

Use Recovery Mode

If you have a Roku TV, you can try using Recovery Mode to reinstall the operating system. Be aware that this is the most invasive reset method and should only be attempted when all other methods fail to restore normal operation. For detailed help, learn how to use Recovery Mode on your Roku TV.