What should I do if my Roku player is lost or stolen?


If you know or believe your Roku device has been lost or stolen, please contact your local law enforcement agency to report it stolen or lost. Although Roku does not have a process to track or flag lost or stolen devices, you may be able to take either of the following actions depending on whether you can access your Roku account.

If you are able to access your Roku account, we recommend you change your password by visiting my.roku.com using your browser. In addition,

  • If you have a payment method on file you should remove the payment details off your Roku account by clicking UPDATE in the Payment method area and removing the payment method using the link at the bottom of the page.
  • If you have a payment method on file and are concerned about unauthorized purchases via your Roku device, you should also contact your financial institution to put a ‘STOP’ on the credit card.
  • If you have channel subscriptions (for example, Netflix) we advise you to contact that channel provider to have any password associated with that subscription reset.
  • Under My linked devices, unlink the serial of the lost device if you know it.

If you are unable to access your Roku account, use the Forgot password? link to reset your password. Even so, please perform the following:

  • If you have a payment method on file and are concerned about unauthorized purchases via your Roku device, you should contact your financial institution to put a ‘STOP’ on the card; and 
  • If you have channel subscriptions (for example, Netflix) we advise you to contact that channel provider to have any password associated with that subscription reset.
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