Common Questions

   

The Roku player is a little device that connects to your home network wirelessly (and wired via ethernet on select models) and streams music, movies and TV shows from the Internet, right to your TV. Setup is easy and takes just a few minutes. Once connected to the Internet, the Roku player is linked to a free Roku account that you create, and gives you instant access to our growing library of channels and games in the Roku Channel Store.  

If you already have a Netflix subscription, then just log into the Netflix channel on Roku and enjoy. Or browse the Channel Store and install another new favorite movie or music channel.

As easy as it sounds, we know you might still have some questions.  The details below address the most frequently asked questions about how the Roku player works.

Will Roku work with my TV?

Most Roku players require an HDTV with HDMI® input to deliver stunning HD video.

Have an older TV without HDMI ports? We have you covered. The Roku 1 is perfect for older TVs. Or consider other Roku player models for your HDTV.

Check out our full comparison for the details

What do I need to set it up?

Setting up your Roku player requires that you have a broadband internet connection, a wireless router, power, and an HDTV. Our guided set up will walk you through updating and installing channels. You should be up and streaming in no time flat.

Learn how to set up your Roku player, its features and current promotions

Are there any charges or monthly fees?

Purchasing your Roku player is a one-time charge. There are no monthly fees to use your Roku player, and many Roku channels offer you high-quality entertainment for free. Depending on which channels you want to watch, on-demand or subscription fees may apply, while other channels may require authentication.

For example, if you’re new to Netflix and want access to thousands of movies and TV shows, you’ll need a Netflix subscription plan, starting at $7.99/month. If you’re already a Netflix customer, however, you can start watching right away!  
With an MLB.TV subscription, you’ll get access to thousands of live and on-demand Major League baseball games. Other channels, like Amazon Video On Demand and UFC, offer on-demand access to their programming.  

Learn more about our channel partners

Do I need a Roku player for each TV in my house?

Roku players are designed to work with one TV at a time.  Although you can move it between TVs as needed, we recommend getting a Roku player for additional TVs that you want to watch on.  Roku players start at just $49.

Check out our full comparison for the details

Does the Roku player download or record movies and TV shows?

The Roku player does not download or record movies, TV shows, other videos or songs. Instead, Roku streams content from the web, generally starting playback in 30 seconds or less. All Roku players have internal flash storage. However, it is used to store system files and channel applications, not media.

Can I use Roku without a subscription to cable provider?

Yes! You don't need to have a subscription to a cable provider to use Roku. Many Roku channels offer you high-quality entertainment for free. However, depending on which channels you want to watch, on-demand or subscription fees may apply. 

Learn more about our channel partners

Is a Roku account free?

A Roku account is free. You will be asked to place a payment method on file during the account creation process to provide you the convenience of making purchases from your TV. Your Roku account is safe and secure, and you will only be charged if you choose to make a purchase. Your Roku account will let you access the Roku Channel Store, which has numerous channels to select from, many at no additional charge.

Learn more about Roku accounts

Do I need more than one Roku account?

If you have more than one Roku player in your home, linking multiple players to your Roku account ensures that all of your installed channels are synced with all of your Roku players.

If you have multiple members in your household who want different channels on their respective Roku players, you can link each player to a different Roku account, such as one account for the kid's room, and one account for the parents in the living room.

Subscription channels, such as Netflix & HULU, can be used across different Roku players, even though they are linked to different Roku accounts.

Each Roku player may only be linked to one Roku account at a time.

 

Is the Roku Player portable? Can I travel with my Roku player?

The Roku player has a very small footprint, making it an easy travel companion.
Roku's Hotel and dorm connect feature allows you to connect to secured networks, so you can take your installed channels with your wherever you go!
There are a few things to be aware of to ensure it will work where you are traveling:

Travel Checklist:
-Will there be sufficient Internet broadband speed where I'll be traveling?
-Can Internet access be authenticated without a web browser authentication?
-Does the TV have an available input?
-Will I be staying in the same country?

If you answered "yes" to all the above, it looks like a good fit to bring the Roku player along. Still, check with your destination to see if there are data limits.

If you cannot connect the Roku player to a DHCP network, either wireless or wired, check with your network administrator whether your MAC address needs to be added to a MAC access control list. If it is, simply locate your Roku MAC address and have it added to the ACL. The MAC address is generally found in the Settings>About screen, or on the product label (bottom/back). For the specific MAC address location of your Roku model, click "Change device" from the top of the page and select your model. Then click on the link "Where can I find my MAC address?".

Note: Although your Roku player works at home, network and Internet conditions may change on the road.

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