If your channels are not working, stuck on buffering, sending you back to the Home screen and/or you are encountering an error, like "We are unable to connect..." when you try to watch something, try the following first:
- Check if any other channels are working. If only one channel is not working but others are, click here.
- Try watching a News story (Select "News" from the Home screen.)
If all of your channels are still not working, check your network connection:
Step 1: Connect to your wireless network again
- Go to Settings>Network>Wireless (Wi-Fi)
- If "Update connection" is available, select it to refresh your connection
- If not, just select your wireless network from the list, enter your wireless password when prompted
- If you were previously connected, you may not need to enter your password again
- Passwords are case-sensitive
Occasionally, streaming services go down. Try another Roku channel to see if you can stream a video.
You can also check for the latest Service interruption alerts in Featured Topics.
Did that work? If not, please proceed to the next step below.
Note: If you see a specific error message (Error code 11, Cannot Connect, etc.), click here.
Step 2: Restart the Roku player and your wireless network
- Unplug the power cable from the back of the Roku player
- Unplug the power cable from the back of your wireless router
- Unplug the power cable from the back of your modem
- Your wireless router and modem may be combined as one device
- Plug the power cable back into modem (wait a couple of minutes for it to fully boot)
- Plug the power cable back into the wireless router (wait a couple of minutes for it to fully boot)
- Plug the power cable back into your Roku player, and wait for the image on your TV
- Follow Step 1 above
Still no luck? Contact Roku Customer Support here. We’ll be happy to help.