Installed channels are not working.

If your channels are not working, stuck on buffering, sending you back to the Home screen and/or you are encountering an error, like "We are unable to connect..." when you try to watch something, try the following first:

  • Check if any other channels are working. If only one channel is not working but others are, click here.
  • Try watching a News story (Select "News" from the Home screen.)

If all of your channels are still not working, check your network connection:

Step 1: Connect to your wireless network again

  • Go to Settings>Network>Wireless (Wi-Fi)
  • If "Update connection" is available, select it to refresh your connection
  • If not, just select your wireless network from the list, enter your wireless password when prompted
      • If you were previously connected, you may not need to enter your password again
      • Passwords are case-sensitive

Occasionally, streaming services go down. Try another Roku channel to see if you can stream a video.
You can also check for the latest Service interruption alerts in Featured Topics.

Did that work? If not, please proceed to the next step below.

Note: If you see a specific error message (Error code 11, Cannot Connect, etc.), click here.

Step 2: Restart the Roku player and your wireless network

  • Unplug the power cable from the back of the Roku player
  • Unplug the power cable from the back of your wireless router
  • Unplug the power cable from the back of your modem
    • Your wireless router and modem may be combined as one device
  • Plug the power cable back into modem (wait a couple of minutes for it to fully boot)
  • Plug the power cable back into the wireless router (wait a couple of minutes for it to fully boot)
  • Plug the power cable back into your Roku player, and wait for the image on your TV
  • Follow Step 1 above

Still no luck? Contact Roku Customer Support here. We’ll be happy to help.

 

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