My Roku player was working but now isn't connecting to my wireless network. What should I do?

Resolving wireless connectivity issues

If your Roku player has lost connection, or isn’t connecting to your wireless network, try the following:

Note: If you see a specific error message (Error code 11, Cannot Connect, etc.), click here.

Step 1: Connect to your wireless network again

  • Go to Settings>Network>Wireless
  • If "Update connection" is available, select it to refresh your connection
  • If not, just select your wireless network from the list, enter your wireless password when prompted
      • If you were previously and just lost connection, you may not need to enter your password again
      • Passwords are case-sensitive
  • Did that work? If not, please proceed to the next step below.

Step 2: Restart the Roku player and your wireless network

  • Unplug the power connector from the back of the Roku player
  • Unplug the power connector from the back of your wireless router
  • Unplug the power connector from the back of your modem
  • Plug the power connector back into modem (wait a couple of minutes for it to fully boot)
  • Plug the power connector back into the wireless router (wait a couple of minutes for it to fully boot)
  • Plug the power connector back into your Roku player, and wait for the image on your TV
  • Follow Step 1 above
      • Your wireless router and modem may be combined as one device
  • Did that work? If not, please proceed to the next step below.

Step 3: Factory reset the Roku player

  • Find the reset menu option in one of these two locations, depending on your software version:
      • From the Roku home screen, select Settings>System>Factory reset and follow the instructions. (Current Roku models)
      • From the Roku home screen, select Settings>Factory reset and follow the instructions
      • You can also reset the Roku player using the reset button.
        Find the reset button on your Roku player, press and hold for 15-20 seconds (the front LED will rapidly blink a few times)
        • Factory reset should be used as the last resort, if all other steps failed to recover functionality
        • After a reset, you will need to re-link your Roku player to your Roku account, and setup your subscribed channels with usernames and passwords, if applicable

Still no luck? Contact Roku Customer Support here. We’ll be happy to help.

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