Resolving playback issues

If your video playback is not working, stuck on buffering, sending you back to the Home screen and/or you are encountering an error, like "We are unable to connect..." when you try to watch something, try the following first:

  • Check if any other channels are working. If video playback is not working on one channel, but others are working correctly, click here.
  • Try watching a News story. (Select "News" from the Home screen.)

If video playback is not working on any of your channels, check your network connection.

Step 1: Connect to your wireless network again

  1. Go to Settings>Network>Wireless (Wi-Fi)
  2. If "Update connection" is available, select it to refresh your connection.
  3. If not, just select your wireless network from the list, enter your wireless password when prompted.
      • If you were previously connected, you may not need to enter your password again.
      • Passwords are case-sensitive.

Did that work? If not, please proceed to the next step below.

Step 2: Restart your wireless network and your Roku streaming player

  1. Unplug the power cable from the back of your wireless router.
  2. Unplug the power cable from the back of your modem.
    1. Your wireless router and modem may be combined as one device.
  3. Unplug the power cable from the back of the Roku player.
  4. Plug the power cable back into modem. (wait a couple of minutes for it to fully boot)
  5. Plug the power cable back into the wireless router. (wait a couple of minutes for it to fully boot)
  6. Plug the power cable back into your Roku player, and wait for the image on your TV.
  7. Follow Step 1 above.

 

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