There are a few reasons why you might not be able to find your subscription or app.
You may have multiple Roku accounts
Check that you're signed in to the correct Roku account. If you have multiple Roku devices, you may have created multiple Roku accounts. Roku recommends linking all Roku devices to one Roku account. This helps you avoid multiple accounts and allows you to manage your subscriptions and account info in one place.
The subscription or app may no longer be available
Roku provides access to many subscriptions and apps. In some cases, streaming services merge and subscriptions and apps are combined. Providers might remove their app from our platform or end their service subscriptions.
An app may also be removed by Roku if it violates our terms and conditions. We take reports of piracy or any other unlawful activity very seriously. For more info, see Roku's Developer Terms and Agreements.You should get a notification or email about what happened to the subscription or app. If you don’t get it or have questions, contact Roku Support.
Last updated at 6/19/2026 10:23:39 PM
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