This article provides instructions on how to fix sign-in errors and video playback issues with the Apple TV app on your Roku® streaming device.
You may see the following error: "Verification failed: There were errors signing you in. Wait a moment, then try again."
How to fix sign-in errors and video playback issues
Sign-in errors and video playback issues can be caused by a poor internet connection. If your internet connection is good, restarting your Roku streaming device can fix the issue.
Check your internet connection
Use the following steps to check the network connection on your streaming device.
- Press Home
on your Roku remote - Scroll and select Settings
- Select Network
- Select Check connection
Tip: Learn more about the connection results.
If your device is not connected to the internet, you must first set up the connection. If your device is connected to Wi-Fi® but has a bad connection, learn how to improve the wireless internet connection.
Restart your streaming device
Use the following steps to restart your streaming device.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
After restarting your device, open the Apple TV app, sign in, and start streaming a movie or TV show.
Last updated at 2/19/2026 7:33:52 PM
Was this article helpful?
Related articles
Getting to know your Roku Streaming Stick 4K or Streaming Stick 4K+
The Roku ® Streaming Stick ® 4K (model 3820) and Roku Streaming Stick 4K+ (model 3821) are streaming players that connect directly to
Learn about Streambar
Your Roku ® Streambar ® is a 2-in-1 upgrade that adds both high definition 4K streaming and premium high quality audio to any TV.
Learn about Ultra
(model 4850) and (model 4801, sold exclusively at Walmart) are premium streaming players that connect to your TV, letting you stream
Need more help?
