How do I check the connection to my home network and the internet?
Your Roku® streaming player or Roku TV™ provides you with access to stream audio and video from the internet. For this to work, your Roku device must maintain a good connection to your network and the internet. At any time, you can check the quality of this connection from the Settings menu on your Roku device.
How do I begin a connection check?
You can initiate a connection check with the following steps:
- Press Home on your Roku remote
- Scroll to select Settings.
- Select Network
- Select Check connection
- Note: If your Roku device is not connected to your network, you need to select Set up connection to connect to your network and the internet before you can continue.
What does the connection check do?
If you are using a wireless network, your Roku device begins by checking the signal strength of available wireless networks to determine if a better option is available from your router (this is skipped if you are using a wired network). If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.
Next, your Roku device tries to connect to the wireless or wired network in your home. If successful, your Roku device then attempts to connect to the internet. A green check appears for each successful connection, while a red ‘x’ appears if a connection cannot be established.
When a green check appears for both connections, your Roku device has successfully connected to your network and the internet. In these cases, your Roku device will also test the strength of each connection and present the results. When the tests for both connections are complete, the connection check ends and you are presented the message, Connection check was successful.
If either connection tests poorly, an on-screen message presents an error code and a brief list of suggestions to help improve the connection. For help with an error code, learn more about how to resolve connectivity issues.
Where can I review the connection check results?
You can access and review the results of the most recent connection check by visiting Settings > Network > About.
If your Roku device is connected via wireless network, there are two items to check.
- Signal strength: A measure of the strength of the wireless signal from your router*.
- Internet download speed: A measure of the speed of your internet connection. The date of the connection check is also reported.
If your Roku device has an Ethernet port or it supports a Fast Ethernet adapter and you are using a wired connection, Signal strength will not appear. You will only see results for Internet download speed.
You can use the product comparison chart to determine which current products have Ethernet.
What do the results mean?
If you performed a successful connection check recently, you will see results for Signal strength (for a wireless connection) and Internet download speed. The values of both should be evaluated together to fully understand the quality of your network connection. Each is explained in more detail below.
You will see one of the values described below:
- Excellent: The wireless signal from the router to your Roku device is ideal for streaming.
- Good: The wireless signal is strong and suitable for streaming.
- Fair: The wireless signal is not as strong, but is likely still suitable for streaming.
- Poor: The wireless signal is weak which may cause playback issues and/or unpredictable behavior, and may negatively effect internet download speed. Review tips for improving your wireless connection.
Internet download speed
You will see one of the values below:
- Good: This likely means your internet connection is functioning without issue, however, you should also review the bandwidth value.
- Poor: If Signal strength is Fair, Good or Excellent, make sure no other devices are streaming or downloading large files on your network. You may want to consider contacting your internet service provider, or ISP (usually your cable or phone company), and inquire about upgrading the speed of your internet connection.
In addition, you will see the bandwidth of your connection as a result of an end-to-end download test from an internet server to your Roku device, measured in Megabits per second (Mbps). If your internet download speed is consistently greater than the values listed below, you should be able to reliably stream content with the specified resolution on your Roku device.
- Standard definition, or SD: You may need 3Mbps or more
- High definition, or HD: You may need 5Mbps or more
- 4K Ultra HD, or 4K UHD: You may need up to 25Mbps
- 8K Ultra HD, or 8K UHD: You may need up to 30Mbps or more
What can I do the connection check shows a red ‘x’?
- If a red ‘x’ appears for Wireless connection (or Wired connection if your compatible Roku device is connected to a wired network), your Roku device cannot make a connection to your router.
Return to the Network menu, select Set up connection, and try again to connect your Roku device to your network.
If you are uncertain that you are selecting the correct network, get help finding the wireless network name and password.
If you continue to have problems, learn what to do if your Roku device cannot access your home network.
- If a red ‘x’ appears for Internet connection, your Roku device is able to connect to your wireless network, but it is unable to make a connection to the internet.
To test the internet connection at your home, use your computer or a mobile device that is connected to your home network and try accessing a public website such as www.roku.com. If you cannot access the internet this way, contact your ISP and inquire about an outage in your area.
If you can access the internet from your computer or mobile device, double-check that you are connecting your Roku device to the correct wireless network. If the problem continues, restart your Roku device and the router.
Restarting your Roku device and the router
If you continue seeing a red ‘x’ after trying the suggestions above, try restarting your Roku device and the router.
- To restart a Roku player, go to Settings > System > System restart. To restart a Roku TV, go to Settings > System > Power > System restart. Alternatively, you can choose to unplug the Roku device from the power source, wait a moment, and then plug it back in.
- To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and then plug it back in, and in other cases it may require pressing a reset button on the router.
*A note on terminology:
To access your network and ultimately the internet, you will typically connect to a device called a router but it may also be referred to as a wireless router, wireless access point, home gateway or cable modem. In some cases, your internet service provider (ISP) may have provided you with a single integrated device that includes a cable modem and a router, or you may have purchased a stand-alone router from a company such as Linksys, NETGEAR, ASUS, Belkin or D-Link. In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.