Ask a Question/Roku     /Troubleshooting and Support

Contact Support

Roku Support
posted this on January 24, 2011 16:54

We make it easy to find help!

Roku is there to help with any question you may have.  We are conveniently open during the following hours, Monday through Sunday, from 6:00AM to 8:00PM PST.

Use any of the contact methods below to reach a knowledgeable representative.  

*Note this page is for the Roku streaming player support only. For support on other products, click here

 

Chat Live

Chat with a Roku Customer Service Representative.

Submit a Request

Step 1 of 4: Tell us who you are.

Items with an asterisk (*) are required.
* Full Name:
* Email Address:
* Confirm Email:
Daytime Phone:
 
Cancel Order Message

Cancel/Change Order

Please contact us by chat or phone during our support business hours to cancel or change an order.

Phone Support: 888-600-7658

Thanks for submitting your request!

A support case has been created in our system, and we will be in touch shortly.

We recommend that you do not submit any additional support cases before you receive a reply from us, as this could result in a delayed response from our team.

You should receive an email response to your case, typically within 48 hours. If you have not received a reply via email by then, please check your SPAM or deleted mail folders.

Roku Phone Numbers

Phone Support: 1-888-600-7658 (ROKU)


Customer Advocacy

Have feedback regarding your support experience? We are always happy to hear from you. Send an email of your experience to customer.advocate@roku.com.

* Providing a detailed description, including case numbers and a summary of the issue, will help facilitate your inquiry.

Thanks for submitting your request!

A support case has been created in our system, and we will be in touch shortly.

We recommend that you do not submit any additional support cases before you receive a reply from us, as this could result in a delayed response from our team.

You should receive an email response to your case, typically within 48 hours. If you have not received a reply via email by then, please check your SPAM or deleted mail folders.

 
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