Ask a Question/Roku Streaming Player/Troubleshooting and Support

Unable to connect message when accessing channels, what should I do?

Roku Support
posted this on October 25, 2010 12:13

This article is applicable to the following models:

 Models All Roku player models (US)

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If you are encountering an error, like "We are unable to connect...", first check your network connection.

From the Roku home screen:

  • Go to Settings > Network  and see if the status is connected.
  • If necessary, select Wireless (Wi-Fi) or Wired (Ethernet) and try to reconnect to your home network.
  • Try the channel again.

Occasionally, streaming services go down. Try another Roku channel to see if you can stream a video.

If you are still encountering wireless problems, try the troubleshooting steps here. If all else fails, contact support here and we will be happy to help.

 
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