asked this on September 18, 2013 15:11
This article is applicable to the following models:
All Roku player models
Except: Roku classic models Roku N1000, N1050, N1100, N1101 Roku 2000, 2050, 2100
Want to learn more about M-GO? Click on any of the following FAQs:
(Note that M-GO is not available on the Roku classic models listed above.)
General / Account Questions
Who Is M-GO?
M-GO is a video on demand service offering a wide selection of movies and TV shows. Unlike traditional channels available on Roku, M-GO is integrated into the Roku experience making it even easier to buy or rent movies & TV shows, including the newest releases. M-GO is supported on a variety of platforms; computers, tablets, smart TVs and of course Roku!
When will M-GO be available on my Roku player?
The “movies” and “TV shows” shortcuts powered by M-GO will launch in the U.S. on the new Roku LT (model 2700), Roku 1 and Roku 2 players, and will automatically roll out as a free software update mid November to all current-generation Roku devices – the Roku LT (models 2400 and 2450), Roku HD (model 2500), Roku 2 HD, Roku 2 XD, Roku 2 XS and Roku 3 players as well as the Roku Streaming Stick.
Do I need an M-GO account?
You don’t need an M-GO account to browse what’s available, but you’ll need an account to rent or purchase content or to add to your Watchlist.
How do I create an M-GO account?
You can create an M-GO account right from your Roku player. You’ll be prompted to create an account when you try to rent, buy or add a title to your Watchlist. Simply select “confirm account creation” and an M-GO account will be created for you. M-GO will send you a welcome mail with additional details about your M-GO account. You can also create an M-GO account from the M-GO website.
I already have an M-Go account, can I use it on Roku?
Yes, you can sign into your M-GO account from either the Movies or TV main screen by pressing “*” on your remote and selecting the “Sign in” option. You will also be offered the option to sign in when attempting to rent, buy or add to your Watchlist.
Where can I find my M-GO account email address?
While on the Roku home screen, with either “Movies” or “TV” in focus press the “*” button on your remote control, then select “About M-GO”
How Do I find my M-GO password?
If you’ve created your M-GO account on Roku, your Roku account email address will be your M-GO log-in email and M-GO will email you password instructions. If you do not receive password instructions please be sure to check your email's spam filter and if using Gmail check your Promotions folder. If you are unable to locate password instructions, or simply need to reset your password, please visit the M-GO website for password assistance.
Where is M-GO available?
M-go is only available in the U.S. It is unavailable in U.S. territories and possessions.
Is there a maximum number of Roku players I can link to an M-GO account?
Currently, you can watch an M-GO title on up to 5 registered devices per unique M-GO account. The registered devices can be Roku or any supported M-GO device. A device can only be registered to one M-GO account. If you have exceeded this device registration limit, you can de-register a device in order to add another, subject to certain restrictions.
Buying and Renting Questions
How do I pay for M-GO movies or TV shows on Roku?
Any M-GO rentals or purchases made using your Roku player will be charged to your Roku account. When confirming your purchase you may need to enter your 4-digit Roku PIN. You can access M-GO content rented or purchased on Roku on other M-GO supported devices as long as you are signed in with the same M-GO account.
Can I use my Roku account to pay for M-GO rentals and purchases on other devices?
At this time your Roku account can only be used for M-GO rentals and purchased that occur on Roku devices. To buy or rent on other devices you must have a credit card linked to your M-GO account.
How do I redeem a M-GO Promo code?
At this time M-Go promo codes cannot be redeemed on Roku. To use a promo code please make your purchase from the M-GO website. You'll be prompted to enter the promo code as part of the purchase or rental process.
What are M-GO's rental terms?
Once you rent a title, you typically have 30 to 60 days to start watching it.
Once you select Watch now, you can enjoy your title as many times as you like within 24 hours (select titles may give you 48 hours).
You can always see how long you have left. The rental period information will display in the upper right corner of the title's detail screen.
Where are my M-GO rentals and purchases?
Active rentals and all purchases appear in either your “My Movie Library” or your “My TV Library”. If the rental period has expired, you will need to rent the title again or buy it.
Can I watch my M-GO rentals or purchases on devices other than Roku?
Yes. You can access M-GO content rented or purchased on Roku on other M-GO supported devices as long as you are signed in with the same M-GO account.
When watching a M-GO title can I swap between HD and SD playback?
If you are streaming HD content, the stream should adjust to accommodate changes in your connection speed. However, it is not possible to switch viewing from an HD stream to a SD stream or vice versa.
How many times can I watch a M-GO rental?
You can watch a rental as many times as you like within 24 hours of clicking Watch now (select titles may give you 48 hours).
What if I never watch the M-GO movie I rented?
Rentals expire after the rental period. Usually, you'll be able to rent the title again, or, if it was a movie, purchase it so you can watch it as many times as you want!
Does M-GO support Closed Captioning?
M-GO does not support Closed Captioning at this time.
Does M-GO offer Surround Sound?
Yes. For customers using an audio video receiver that supports Dolby Digital Plus, you can set your Roku audio mode to Surround in the settings menu.
Why don't I hear any audio when playing a movie in M-GO?
Your Roku may not be connected to a receiver that support Dolby Digital Plus. Try changing your Roku audio mode to Stereo and try again.
How many M-GO titles can I stream at the same time?
You may only stream one instance of a rented movie at a given time. Additionally, you may stream up to five non-UltravioletTM or three UltraVioletTM purchased movies at the same time.
What Bandwidth do I need for M-GO?
It is recommended that you have at least 1 Mbps for SD content and 3 Mbps or higher for HD content.
What is UltraVioletTM?
Some video services on Roku, such as M-GO and Vudu offer UltraVioletTM titles. UltraVioletTM is a free, cloud-based way of managing digital rights for movies that you purchase. When you buy a movie from a participating provider, it's automatically added to your UltraVioletTM Collection, allowing you to stream it over the Internet and/or download it for offline viewing to a variety of connected devices. Please visithttp://www.uvvu.com for more information.
Is an UltraVioletTM account required to purchase an UltraVioletTM movie on M-GO?
Yes. Titles with the UltraVioletTM require an UltraVioletTM account linked to your M-GO account to purchase them.
How do I link my UltraVioletTM account to my M-GO account?
If you already have an UltraVioletTM account you can link it to your M-GO account from your Roku player’s Movies or TV main screen by pressing “*” on your remote and selecting “Link to an existing UltraVioletTM account”. You’ll see an option to link to UltraVioletTM account when purchasing an UltraVioletTM title. You’ll be prompted to provide your UltraVioletTM account email address. UltraVioletTM will immediately send you an email asking you to confirm linking M-GO to your UltraVioletTM account. Once you’ve confirmed, you’ll see your UltraViolet library in the movies section.
You can also link your UltraVioletTM account to your M-GO account from the M-GO website.
How do I create an UltraVioletTM account?
You can create an UltraVioletTM account right from your Roku player. You’ll be provided the option to create an account when you try to purchase an UltraVioletTM title. Simply provide your date of birth and select “confirm account creation” and an UltraVioletTM account will be created for you. UltraVioletTM will send you a welcome mail with additional details about your UltraVioletTM account.