Ask a Question/Roku Streaming Stick/Buying a Roku

Customer Return Request Form

Roku Support
posted this on October 15, 2012 11:42

Returning your Roku player

We are sorry that your Roku player didn't work out for you. We hope you give us another try in the future. We are always improving the Roku player with more features and content to enrich the entertainment experience. 


This form should only be used by customers who purchased the Roku player directly from Roku. DO NOT USE THIS FORM if your Roku player was purchased from another retailer.  Contact your place of purchase for more information.

Original shipping cost is not-refundable.

Please fill out the form below completely to prevent any delay in processing your request.

Step 1 of 4: Tell us who you are.

Items with an asterisk (*) are required.
Items with an asterisk (*) are required.
* Full Name:
* Email Address:
* Confirm Email:

Thanks for submitting your request!

A support case has been created in our system, and we will be in touch shortly.

Further information and return instructions will be provided via email response to your provided email address.

We recommend that you do not submit any additional support cases before you receive a reply from us, as this could result in a delayed response from our team.

You should receive an email response to your case, typically within 48 hours. If you have not received a reply via email by then, please check your SPAM or deleted mail folders.

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