Ask a Question/Setting Up Your Roku/Setup Help

Why is a Credit Card needed when creating a Roku account?

Roku Support
posted this on June 29, 2012, 10:44

You’ll be prompted to create a Roku account during guided setup. Your Roku player will provide a linking code that you’ll enter from any browser at my.roku.com/link. Alternatively, you can create an account here

A Roku account is free, but we do prompt you to put a payment method on file for your convenience. Roku’s vast selection of channels and streaming options mean you certainly will find something that piques your interests, and the ability to rent & purchase directly from the TV immediately without having to update your account on a computer is a big plus. Once you have a valid payment method on file, you will only be charged if you choose to make a purchase.

You can use the following as payment methods:

  • Visa, MasterCard, American Express, Discover Card
  • Paypal

It is important to know, only the above credit card types will work. Debit cards such as Visa Electron are not supported. If you do not have a supported credit card, it is recommended to use PayPal.

You may add, change or remove your payment method on file at any time by logging in to your Roku account from your browser – found at https://my.roku.com/ and clicking “Update” under “Payment Method”. 

Please keep in mind, the following features may be impacted if your Roku account does not have a valid payment method:

  • you will not be able to make Channel Store purchases
  • you will not be able to rent/purchase from MGO Movies and TV Shows

Note: $1 USD will be shown on your statement.  This is not a Roku charge.  It is an authorization hold while we validate your credit card.  It will automatically be released after a few days.

What if I don't have a credit card?
If you don’t have a credit card you can use PayPal which only requires a checking account (note PayPal does not share your payment information details).

 
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