Roku 2 and Roku HD products are covered by a ninety (90) day limited warranty against defects. Should a product fail to perform within the warranted period, it will be replaced with the same or functionally equivalent product by Roku, at its discretion. The customer is responsible for the following: (1) Return the failed product and accessories to the Roku designated facility with shipping charge prepaid, and (2) Provide Roku with proof of the original date of purchase. Replacement products will be shipped to customers with freight charges paid by Roku. Replacement products may be refurbished or contain refurbished materials.
In the judgment of Roku, if the product failure is determined to be caused by damage by handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not compliant with product directions, has been modified in any way, or has had any serial number removed or defaced, this warranty will not apply. Repair by anyone other than ROKU or its approved agent will void this warranty. Roku’s maximum liability under this warranty is limited to the purchase price of the product covered by the warranty.
A Return Materials Authorization (RMA) number from Roku must be obtained prior to returning any defective product by the end customer or the reseller from whom the end customer originally purchased the product. All defective products should be returned to Roku with shipping charges prepaid. Roku will not accept collect shipments. For full details regarding your Roku hardware warranty, please refer to the Agreement. This limited warranty statement gives the customer specific legal rights. The customer may also have other rights that vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.