The below information applies only to Roku customers who purchased the Roku player in the United States.

IMPORTANT: Do not ship your product to Roku before contacting Customer Support.

Warranty Replacement: If you believe your Roku player to be defective, you must first contact Customer Support for a Return Material Authorization (RMA) number using one of the contact methods found here.  

Eligibility - Roku player must be within the product warranty period.

A Customer Support agent will review your request and/or help determine if the product is defective. If your product does need to be replaced, the following information may be required:

• Contact information
• Product serial number
• Proof of purchase

Return for credit:  In order to return your unit, you must first contact Customer Support for a Return Material Authorization (RMA) number by completing this form, or by using one of the contact methods found here.

Eligibility - (1) The Roku player must be purchased directly from roku.com and (2) within 30 days from the date of purchase.    

General Process: A Roku Customer Support Agent will provide you with a RMA number and shipping instructions via email. Please ensure to write down this information for reference.

Securely wrap and package your product into an appropriate shipping box, and include the following:

• Roku player
• Remote control
• AV cable (except Roku 3, which does not come with a cable)
• Power adapter
• Headset (Roku 3 only)